FAQ
Orders
Do you ship worldwide?
Yes! We offer worldwide delivery by partnering with trusted courier services to ensure every order
gets to your doorstep safely. We ship with DHL, DPD and Lithuanian Post, and provide standard or express
shipping. For more delivery details and rates, visit our
Shipping Policy.
Do you offer Free Shipping?
MagicLinen offers Free Express Shipping on all orders of $250 or more. Delivery is carried out by our partners at DHL and takes 3-5 business days (this does not include the order crafting period). For more information, please read our Shipping Policy.
What payment methods do you accept?
We accept all major credit cards as well as PayPal.
How long will it take to get my order?
Most of our items are made-to-order and might take anywhere between 3 and 14 business days to complete: home
textiles 3-5 business days, clothing 7-14 business days. Once the order is ready, it will immediately be shipped
to your destination. For delivery rates and time, visit our
Shipping Policy.
What’s the status of my order?
The easiest way to check the status of your order is by setting up a user account. This allows you to log in
and see your order
fulfillment status, your order history, save addresses, and more. You can also track the shipping of your
order via our
Order Tracking page.
Can I make changes to an existing order?
To make changes to an existing order, please email us within 12 hours of placing your order at [email protected]. We apologize, but we cannot make changes
to custom orders.
Can I cancel my order?
To cancel your order, please email us within 12 hours of placing your order at [email protected].
Returns & Exchanges
Do you accept returns and exchanges?
Absolutely. If you’re not 100% satisfied with your purchase or received a wrong product, we will gladly take
it back or exchange for another item. Returns and exchanges can be made within 30 business days of delivery. Please note that we do not cover shipping costs for items that are being returned or
exchanged, unless they are defective. For more details, please read our Return
Policy.
How long will my refund take and how will I be refunded?
Once the item is received by our team, we will send you a confirmation to the provided email address. We
will issue a refund you to your original payment method within 5 business days.
What is the Magic Sleep Trial?
To ensure that you are 100% satisfied with your purchase, we offer a 30 day trial on all our bedding items: linen duvet covers, sheets, pillowcases, bed skirts, blankets, and bedding sets. To learn more, please read our Return Policy
Product information
Where are your products made?
All of our linen bedding, clothing, kitchen and bath linens, curtains and blankets are made in a small,
family-run studio in Vilnius, Lithuania. Lithuania is one of the
three Baltic states
located in
northern-eastern Europe where linen is deeply rooted in folklore, mythology and people’s everyday lives.
What is stone washed linen?
Stone washing is a technique that uses stones — or, more
recently, enzymes — to
soften the linen fabric,
increase its flexibility and give it that cozy, lived-in feel. Pre-washing doesn’t affect the durability and
quality of the fabric. On the contrary, it prevents shrinkage so your items can easily be machine washed and
tumble dried.
Is linen eco-friendly?
The short answer is yes, linen is eco-friendly! It is a natural fiber derived from the flax plant, which
doesn't need pesticides to grow and requires 60% less water than cotton. Every part of the flax plant is
used to produce various products, from linen fabrics to linenseed oil. Besides, linen can be recycled and is
naturally biodegradable, which puts it high on the eco-friendliness chart.
What does OEKO-TEX certified mean?
All MagicLinen products are made from OEKO-TEX certified linen.
The certification ensures the
human-ecological safety of textile products in all stages of production (raw materials and fibers, yarns,
fabrics, end products). Products that are OEKO-TEX certified are absent of allergenic dyes, pesticides,
heavy metals and other harmful substances. The certification is voluntary and must be updated annually.
Can you make custom sizes?
We do offer custom sizes for all our products except clothing. To request a custom size, please email us at
[email protected] and we’ll calculate the price, production and
delivery times for you.
Can I request a fabric sample swatch?
Yes! Our fabric sample swatch includes 13 colors: sand, woodrose, light pink, light gray, optical white,
off-white (ivory), natural linen color (oatmeal), striped in natural, striped in blue, melange blue,
aquamarine blue, gray blue, and purple charcoal. The sample swatch is free, all you have to do is pay for
shipping. Order fabric samples here.
How should I wash my linens?
Caring for linen is simple: you can both hand wash and machine wash linen items at low temperatures. Linen
can be tumble dried on low heat. We don’t recommend using bleach or detergent with optical brighteners as
they tend to weaken the fibers. For more details on linen care, read our Linen Care Guide.
Do you offer wholesale?
We do offer wholesale of all our products to like-minded stores, boutiques, hotels, and restaurants all over the world. Send us an email at
[email protected] and we’ll send you our wholesale terms and
conditions.
Do you collaborate with bloggers, photographers, stylists, and magazines?
We are always happy to collaborate with bloggers, stylists and other creatives who share our love for
high-quality linen items. Please send us your ideas to [email protected]
and our marketing department will get in touch with you.
Do you offer gift wrapping?
Absolutely. We can add a postcard with a customized note to your order. To have your items gift-wrapped,
email us at [email protected] or leave a note at checkout.
Is linen more durable than cotton?
Yes, linen is thicker and about 30% stronger than cotton. The reason is because the flax plant, from linen
is derived, produces much longer fibers than the cotton plant. Fiber length contributes directly to yarn
strength, which influences the strength and durability of the fabric. To learn more about the differences
between linen and cotton, read our
blog post.
Do linen shirts wrinkle easily?
Wrinkles are a natural part of linen fabric, regardless of the garment. They actually signify the quality of
linen: more wrinkles means the linen is pure, less wrinkles means it might've been mixed with cotton. This
is because the flax fibers are low in elasticity preventing linen from stretching, but also giving it a
crumpled, lived-in texture.
Do I need to iron my linens?
When it comes to reducing wrinkles, ironing is one way to go. However, it will hardly give you the smooth
result you are looking for and it may weaken the fiber over time. If you do decide to iron your linens, do
it while they are a little damp and use a quality steamer. Also, make sure you split the difference between
natural linen wrinkles and folding lines: the latter can be removed while the former are a natural part of
the linen fabric and texture.