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FAQ

Orders
Yes! We offer worldwide delivery by partnering with trusted courier services to ensure every order gets to your doorstep safely. We ship with DHL, DPD and Lithuanian Post, and provide standard or express shipping. For more delivery details and rates, visit our Shipping Policy.
MagicLinen offers Free Express Shipping on all orders of $250 or more. Delivery is carried out by our partners at DHL and takes 3-5 business days (this does not include the order crafting period). For more information, please read our Shipping Policy.
We accept all major credit cards as well as PayPal.
Most of our items are made-to-order and might take anywhere between 3 and 14 business days to complete: home textiles 3-5 business days, clothing 7-14 business days. Once the order is ready, it will immediately be shipped to your destination. For delivery rates and time, visit our Shipping Policy.
The easiest way to check the status of your order is by setting up a user account. This allows you to log in and see your order fulfillment status, your order history, save addresses, and more. You can also track the shipping of your order via our Order Tracking page.
To make changes to an existing order, please email us within 12 hours of placing your order at [email protected]. We apologize, but we cannot make changes to custom orders.
To cancel your order, please email us within 12 hours of placing your order at [email protected].
Returns & Exchanges
Absolutely. If you’re not 100% satisfied with your purchase or received a wrong product, we will gladly take it back or exchange for another item. Returns and exchanges can be made within 30 business days of delivery. Please note that we do not cover shipping costs for items that are being returned or exchanged, unless they are defective. For more details, please read our Return Policy.
Once the item is received by our team, we will send you a confirmation to the provided email address. We will issue a refund you to your original payment method within 5 business days.
To ensure that you are 100% satisfied with your purchase, we offer a 30 day trial on all our bedding items: linen duvet covers, sheets, pillowcases, bed skirts, blankets, and bedding sets. To learn more, please read our Return Policy
Product information
All of our linen bedding, clothing, kitchen and bath linens, curtains and blankets are made in a small, family-run studio in Vilnius, Lithuania. Lithuania is one of the three Baltic states located in northern-eastern Europe where linen is deeply rooted in folklore, mythology and people’s everyday lives.
Stone washing is a technique that uses stones — or, more recently, enzymes — to soften the linen fabric, increase its flexibility and give it that cozy, lived-in feel. Pre-washing doesn’t affect the durability and quality of the fabric. On the contrary, it prevents shrinkage so your items can easily be machine washed and tumble dried.
The short answer is yes, linen is eco-friendly! It is a natural fiber derived from the flax plant, which doesn't need pesticides to grow and requires 60% less water than cotton. Every part of the flax plant is used to produce various products, from linen fabrics to linenseed oil. Besides, linen can be recycled and is naturally biodegradable, which puts it high on the eco-friendliness chart.
All MagicLinen products are made from OEKO-TEX certified linen. The certification ensures the human-ecological safety of textile products in all stages of production (raw materials and fibers, yarns, fabrics, end products). Products that are OEKO-TEX certified are absent of allergenic dyes, pesticides, heavy metals and other harmful substances. The certification is voluntary and must be updated annually.
We do offer custom sizes for all our products except clothing. To request a custom size, please email us at [email protected]nen.com and we’ll calculate the price, production and delivery times for you.
Yes! Our fabric sample swatch includes 13 colors: sand, woodrose, light pink, light gray, optical white, off-white (ivory), natural linen color (oatmeal), striped in natural, striped in blue, melange blue, aquamarine blue, gray blue, and purple charcoal. The sample swatch is free, all you have to do is pay for shipping. Order fabric samples here.
Caring for linen is simple: you can both hand wash and machine wash linen items at low temperatures. Linen can be tumble dried on low heat. We don’t recommend using bleach or detergent with optical brighteners as they tend to weaken the fibers. For more details on linen care, read our Linen Care Guide.
We do offer wholesale of all our products to like-minded stores, boutiques, hotels, and restaurants all over the world. Send us an email at [email protected] and we’ll send you our wholesale terms and conditions.
We are always happy to collaborate with bloggers, stylists and other creatives who share our love for high-quality linen items. Please send us your ideas to [email protected] and our marketing department will get in touch with you.
Absolutely. We can add a postcard with a customized note to your order. To have your items gift-wrapped, email us at [email protected] or leave a note at checkout.
Yes, linen is thicker and about 30% stronger than cotton. The reason is because the flax plant, from linen is derived, produces much longer fibers than the cotton plant. Fiber length contributes directly to yarn strength, which influences the strength and durability of the fabric. To learn more about the differences between linen and cotton, read our blog post.
Wrinkles are a natural part of linen fabric, regardless of the garment. They actually signify the quality of linen: more wrinkles means the linen is pure, less wrinkles means it might've been mixed with cotton. This is because the flax fibers are low in elasticity preventing linen from stretching, but also giving it a crumpled, lived-in texture.
When it comes to reducing wrinkles, ironing is one way to go. However, it will hardly give you the smooth result you are looking for and it may weaken the fiber over time. If you do decide to iron your linens, do it while they are a little damp and use a quality steamer. Also, make sure you split the difference between natural linen wrinkles and folding lines: the latter can be removed while the former are a natural part of the linen fabric and texture.