ABOUT: FAQ

Yes! We offer worldwide delivery by partnering with trusted courier services to ensure every order gets to your doorstep safely. For more delivery details and rates, visit our Shipping Policy.

Yes! MagicLinen offers free courier shipping on U.S. orders over $100. For all other countries, shipping is free on orders over $100. For more information, please read our Shipping Policy.

No additional fees or taxes are applied for orders within the EU. For U.S. orders, international tariffs are covered by us. Local taxes, however, are not included and may be charged separately. For the rest of the countries outside the EU and non-US, any such fees must be paid by the addressee unless otherwise specified on the checkout page. Unfortunately, we have no control over these charges and cannot foresee what the related costs might be as customs policies and import duties vary widely from country to country. If in doubt, we recommend contacting your local customs office for more information before placing an order. You can also email us and we will do our best to help!

We accept all major credit cards (Mastercard, Visa, American Express and others.) as well as Apple Pay, Google Pay, Amazon Pay, Discover, Shop Pay. We also offer an option to pay in several interest-free installments.

Processing Time:
Most orders are processed and shipped within 2–4 business days.
Made-to-Order Items: In some cases (e.g., custom, custom color clothing or waffle couch covers), processing may take up to 10 business days.

Shipment:
As soon as your order is ready, it will be shipped immediately to your destination.

Delivery Time:
After processing, courier delivery typically takes 5–10 business days. Please check the individual product page for exact processing times.

For more information about shipping, please read our Shipping Policy.

The easiest way to check the status of your order is by setting up a user account. This allows you to log in and see your order fulfillment status, your order history, save addresses, and more. You can also track the shipping of your order via our Order Tracking page.

To make changes to an existing order, please email us at team@magiclinen.com. We apologize, but we cannot make changes to custom orders or already shipped items.

To cancel your order, please email us at team@magiclinen.com. We apologize, but we cannot cancel already shipped items or custom orders that have already been made.

At MagicLinen, we understand the importance of offering our customers the best value for their purchases. If you have placed an order with us, and the items have not yet been shipped, you may be eligible for a price adjustment if a lower price becomes available.

• This policy applies to non-shipped orders only.

Promotional offers, including sale prices, cannot be combined with additional discounts from email or SMS promotions. Only one discount can be applied per order.

Absolutely. If you’re not 100% satisfied with your purchase or received a wrong product, we will gladly take it back or exchange it for another item. We do not exchange or accept returns on final sale and clearance items, gift cards, face masks, fabric samples, Cut-to-length linen fabric, custom orders, or bedding that has already been used, or washed. Items can be returned or exchanged within 30 days from the date you receive your order. The return package must be shipped back within this 30-day period. Please note that we do not cover shipping costs for items that are being returned or exchanged unless they are defective. To request a refund, exchange, or store credit, please visit our return portal.

Once the item is received by our team, we will send you a confirmation to the provided email address. We will issue a refund to your original payment method within 10 business days.

All of our linen bedding, clothing, kitchen and bath linens, curtains and blankets are made in a small, family-run studio in Vilnius, Lithuania. Lithuania is one of the three Baltic states located in northern-eastern Europe where linen is deeply rooted in folklore, mythology and people’s everyday lives.

Stone-wash is a modern and safe technology to soften the linen material which is naturally, quite hard.

Linen is a natural fibre and as such there can be natural characteristics to the linen. The color of natural linen depends heavily on its growing conditions. Colors can vary slightly between different seasons and dyeing batches. If you need a matching set, we recommend ordering everything in one purchase.

The short answer is yes, linen is eco-friendly! It is a natural fiber derived from the flax plant, which doesn't need pesticides to grow and requires 60% less water than cotton. Every part of the flax plant is used to produce various products, from linen fabrics to linenseed oil. Besides, linen can be recycled and is naturally biodegradable, which puts it high on the eco-friendliness chart.

All MagicLinen products are made from OEKO-TEX certified linen. The certification ensures the human-ecological safety of textile products in all stages of production (raw materials and fibers, yarns, fabrics, end products). Products that are OEKO-TEX certified are absent of allergenic dyes, pesticides, heavy metals and other harmful substances. The certification is voluntary and must be updated annually.

We do offer custom sizes for bedding, tablecloths, table runners, and curtains. We do not customize our clothing. To request a custom size, please email us at team@magiclinen.com and we’ll calculate the price, production and delivery times for you.

Yes! We have home textile sample swatches available for our home linen collection. The linen swatches will include all of our latest colors. Order fabric samples here.

Caring for linen is simple: you can both hand wash and machine wash linen items at low temperatures. Linen can be tumble dried on low heat. We don’t recommend using bleach or detergent with optical brighteners as they tend to weaken the fibers. For more details on linen care, read our Linen Care Guide.

We do offer wholesale of all our products to like-minded stores, boutiques, hotels, and restaurants all over the world. Send us an email at business@magiclinen.com and we’ll send you our wholesale terms and conditions.

We are always happy to collaborate with bloggers, stylists and other creatives who share our love for high-quality linen items. Please send us your ideas to marketing@magiclinen.com and our marketing department will get in touch with you.

Yes, we do offer gift wrapping! You can add an elegant touch to your purchase with our gift bags for just 10 USD / 10 EUR. Don't forget to personalize your gift with a sweet note to make it truly special.

Yes, linen is thicker and about 30% stronger than cotton. The reason is because the flax plant, from which linen is derived, produces much longer fibers than the cotton plant. Fiber length contributes directly to yarn strength, which influences the strength and durability of the fabric. To learn more about the differences between linen and cotton, read our blog post.

Wrinkles are a natural part of linen fabric, regardless of the garment. They actually signify the quality of linen: more wrinkles means the linen is pure, less wrinkles means it might've been mixed with cotton. This is because the flax fibers are low in elasticity preventing linen from stretching, but also giving it a crumpled, lived-in texture.

When it comes to reducing wrinkles, ironing is one way to go. However, it will hardly give you the smooth result you are looking for and it may weaken the fiber over time. If you do decide to iron your linens, do it while they are a little damp and use a quality steamer. Also, make sure you split the difference between natural linen wrinkles and folding lines: the latter can be removed while the former are a natural part of the linen fabric and texture.