Return Policy

At MagicLinen, we create things that are close to our hearts so it is really important you’d be delighted with them as well. If you are not 100% certain about your purchase, we will gladly take it back or exchange it for another item.

RETURNS & EXCHANGES

Items can be returned or exchanged within 30 days of delivery. Please make sure the items are complete, in perfect condition — unworn, unused, unwashed — with attached labels and original packaging. Once we receive the items back, we will send you a confirmation to the email address you provided.

• Refunds are issued for the full selling price (this excludes shipping costs and additional taxes). The money will be deposited in the original method of payment. Please allow 10 business days for the refund to process.
• Exchange request can be submitted through our customer portal.

To start a return or exchange, please click here.

NOTE:

• We do not exchange or accept returns on final sale items, inserts, protectors, gift cards, face masks, fabric samples, Cut-to-length linen fabric, and custom orders.

• If you opted-in to Checkout+, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free. If you opted out, you are still able to submit your return through our portal. However, you are responsible for all return shipping charges. All return request should be submitted through our portal.

• Customs fees and import taxes are not refundable in case of the return. 

OUR MAGIC SLEEP TRIAL

We firmly believe that a good night’s sleep is one of the main sources of energy and creativity. To make the minutes you spend in bed a little bit more magical, we offer a 30 day trial on all our bedding items, including linen duvet covers, sheets, bedding sets, bed skirts, and blankets.

If you are unhappy with your purchase, you can return it for a full refund. Please make sure the items are in good condition, even when used or washed. The trial does not apply to bath, kitchen, and table linens, linen clothing, fabric samples, and custom orders. Each customer is eligible for a single trial.

HOW TO SEND BACK AN ITEM?

When sending back an item, please use the shipping label provided through our returns portal. Please request a return through the portal on our website. 

Follow these steps:

1. Choose the items you wish to return.
2. Add details about why you are returning the item along with your preferred return method.
   
3. Press the “Submit return” button
4. Ship the item back using the provided return label.

Items lost in transit are not eligible for a refund. We reserve the right to reduce your refund in order to compensate for any damage the items may have experienced during the process of return.

WHAT IF THE ITEM IS DEFECTIVE?

If you have received an item with a manufacturer’s defect* — e.g. wrong size, wrong color, broken stitches, open seams, etc. — you are eligible for a full refund, including all shipping and handling costs. Please submit a return request through our portal or reach out to our customer service team within 30 days of delivery and we’ll be happy to help! For your convenience, we can also arrange for a courier company to pick up the package from your home at no cost.

NOTE: Discoloration and shrinkage are typically not considered a manufacturer’s defect — for more information on linen care, visit our Care Guide.

CAN I RETURN AN ITEM I RECEIVED AS A GIFT?

An item that was gifted to you may be exchanged for another item or a gift voucher. Refunds can only be made to the original payment method under which the gift was initially bought.