At MagicLinen, we create things that are close to our hearts so it is really important you’d be delighted with them as well. If you are not 100% certain about your purchase, we will gladly take it back or exchange for another item.
RETURNS & EXCHANGES
Items can be returned or exchanged within 30 business days of delivery. Please make sure the items are complete, in perfect condition — unworn, unused, unwashed — with attached labels and original packaging. Once we receive the items back, we will send you a confirmation to the email address you provided.
- Refunds are issued for the full selling price (this excludes shipping costs and additional taxes). The money will be deposited in the original method of payment. Please allow 4-5 business days for the refund to process.
- Exchanges are managed on a case-by-case basis. Our customer service team will get in touch to discuss further details.
NOTE: We do not exchange or accept returns on final sale items, gift cards, fabric samples, and custom orders. Shipping costs must be covered by the customer.
We have extended our returns policy for the Christmas shopping period. Orders placed from November 1 to December 20 can be returned up until 31 January 2020 for a full refund.
OUR MAGIC SLEEP TRIAL
We firmly believe that a good night’s sleep is one of the main sources of energy and creativity. To make the minutes you spend in bed a little bit more magical, we offer a 30 day trial on all our bedding items, including linen duvet covers, sheets, bedding sets, bed skirts, and blankets.
If you are unhappy with your purchase, you can return it for a full refund. Please make sure the items are in good condition, even when used or washed. The trial does not apply to bath, kitchen, and table linens, linen clothing, fabric samples, and custom orders. Each customer is eligible for a single trial.
HOW TO SEND BACK AN ITEM?
When sending back an item, use a carrier of your choice. Make sure to fill out the return form that’s been included with your purchase: provide your full name, email address, order number, and reason for return or exchange. We strongly recommend obtaining a tracking number from your carrier. Items lost in transit are not eligible for a refund. We reserve the right to reduce your refund in order to compensate for any damage the items may have experienced during the process of return.
Please mail the package to the following address:
UAB MAGIC CRAFTS
M. K. Paco g. 4
WHAT IF THE ITEM IS DEFECTIVE?
If you have received an item with a manufacturer’s defect* — e.g. wrong size, wrong color, broken stitches, open seams, etc. — you are eligible for a full refund, including all shipping and handling costs. Please reach out to our customer service team within 30 business days of delivery and we’ll be happy to help! For your convenience, we can also arrange for a courier company to pick up the package from your home at no cost.
NOTE: Discoloration and shrinkage are typically not considered a manufacturer’s defect — for more information on linen care, visit our Care Guide.
CAN I RETURN AN ITEM I RECEIVED AS A GIFT?
An item that was gifted to you may be exchanged for another item or a gift voucher. Refunds can only be made to the original payment method under which the gift was initially bought.